I need to change something on my order. How can I do that?
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
How long does it take to ship your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship INTERNATIONALLY and shipping is FREE 99.9% of the time.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
Where are you located?
We are located in Dallas Fort-Worth, TX USA
Where are your products shipped from?
We have warehouses in the USA, Canada, and China.
Do you provide tracking / tracking information for the product?
Yes, you will receive an email once your order has shipped containing your tracking / tracking information. Tracking will tell you "no information available at the moment;" for some shipping companies. It take 2-3 business days for tracking information to be updated in the system. For different logistical reasons, different items in an order can be sent in separate packages, in a case where you have specified combined shipping.
Missing some items from your order? What's going on?
Our products are shipped separately, depending on your order. If this include by example of two items, then there are two other deliveries. The rest of the order will surely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that and apologize for the inconvenience. Please see what to do when receivinga damaged itemhere
I still haven't received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at firstname.lastname@example.org
Do you have a refund policy?
We try our best to solve all the problems that our customers encounter with their online articles. If you want to know everything about an order return, please read the terms of our refund policy here.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday or occasion is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Fit Mecca was founded on the vision to inspire, educate, and supply people for a lifetime of fitness. We supply safe and quality products that inspire you to pursue an active and long life... Read more